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Our Policies - Universal Store London™

 Our Policies Universal Store London™

Universal Store London™ Policy

Below you will find our policies, written in plain English with no hidden small print. We believe online shopping should be transparent and easy, and that will encourage customers to come back again!

Shipping Terms & Conditions

You will receive your order anywhere from 3-15 business days from the date that it is shipped out after your payment is authorized and verified it can still take up to 24-48 hours to process your order. This is just an estimate, though, and doesn’t include weekends or holidays. Purchases made after 1pm est will not be shipped out until at least the next day. If you order after 1pm est on a friday, your order will likely be shipped out on the following monday.

Sometimes, if we're really quick (and you order early in the day) we can dispatch item on the same day - as we know everyone wants their stuff fast! However, we cannot guarantee this. We'll do it when we can but it is best not to assume. Just letting you all know we'll still try our best!

Cancellation and Refunds Policy

Cancellations and refund requests must be made in writing to quoting the order number / details as well as the e-mail address used for the order.

Orders may be cancelled and refunded at any time by the customer up to the point where the order is shipped by Universal Store London™. If a cancellation / refund request is received after this time, then the customer will be requested to receive and then return the package sent to them by Universal Store London™.

Goods must be unopened and in their original saleable condition to be eligible for a refund - once opened and/or used, refunds cannot be accepted and only returns for faulty products can be accepted at this point.

Please note that if an order has shipped when a cancellation / refund request is made, a full refund will be given to any cancellation satisfying the above conditions, minus the shipping cost to Universal Store London™.

As per the Distance Selling Regulations 2000, the customer has the right to return their order within 7 working days starting the day after receipt of their order - however, all items must be unused and unopened in their original and saleable condition. Once opened and/or used, refunds cannot be accepted and only returns for faulty products can be accepted at this point.

If you have any questions about the above policy, please do not hesitate to contact us at

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Universal Store London™ provides a warranty of one year from date of purchase on its products from manufacturer's defects and faults.
Please note, if a product is returned and shows signs of accidental damage rather than manufacturer defects, it is not possible for us to exchange the product for a new one and the old one will be sent back to the customer. Please e-mail us first to verify the problem is a manufacturer defect before sending it back, for this reason. Many thanks!

Our Privacy Policy

Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us. Our details are :
shown on this sites contact page.

The site owner can be contacted at the email address on this sites contact page

You can access our home page and browse certain areas of the site without disclosing your personal data save information collected by cookies that we may use (see below).

Who may Process Data

Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. Each of the companies authorised to process your information as mentioned above will do so in accordance with this privacy policy. When you place an order via this website we will store your e-mail address along with any other information you may provide. When you use the services on the website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name and address.

Purpose of Processing

We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development.

Disclosure of Information

In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.


We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.


We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.


All website design, text, graphics, the selection and arrangement thereof are owed by the company running this site, or hosting this site, except where provided under the General Public License ( ALL RIGHTS RESERVED.


All trademarks of are the property of their respective owners and may be registered in certain parts of the world.

Disclaimer of Warranty and Liability

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.
We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.
The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.
Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.
All warranties, express or implied, statutory or otherwise are hereby excluded.
Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.
We are not responsible for the direct or indirect consequences of you linking to any other website from this website.

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

Consent and enquiries

By continuing to use this site and accessing the information on this website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact email. If at any time you wish us to cease processing your information please send a message to the Administrator at the email address on this sites contact page.



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