Returns & Refunds
Cancellation and Refunds Policy
WE EXPECT THAT YOU WILL BE 100% SATISFIED WITH YOUR ORDER, OUR SERVICE, AND ESPECIALLY OUR PRODUCTS.
If you are not completely satisfied with your purchase, for any reason, within the first 14 days, we will offer an exchange, or refund (your choice).
Orders may be cancelled and refunded at any time by the customer up to the point where the order is shipped by Universal Store London™. If a cancellation/refund request is received after this time, then the customer will be requested to receive and then return the package sent to them by Universal Store London™.
Goods must be unopened and in their original saleable condition to be eligible for a refund - once opened and/or used, refunds cannot be accepted and only returns for faulty products can be accepted at this point.
Please note that if an order has shipped when a cancellation/refund request is made, a full refund will be given to any cancellation satisfying the above conditions, minus the shipping cost to Universal Store London™.
If you have any questions about the above policy, please do not hesitate to contact us at firstname.lastname@example.org.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Universal Store London™ provides a warranty of one year from date of purchase on its products from manufacturer's defects and faults.
Please note, if a product is returned and shows signs of accidental damage rather than manufacturer defects, it is not possible for us to exchange the product for a new one and the old one will be sent back to the customer. Please e-mail us first to verify the problem is a manufacturer defect before sending it back, for this reason. Many thanks!